We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns of undamaged batteries may be issued full refunds less a 5% restocking fee.
Please note voltages and internal BMS data will be checked for any usage.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at sales@solidstatemarine.com or phone us at 401-608-0077.
